General Terms and Conditions of Contract
Art. 1) Subject and Scope of Application.
These general terms and conditions of contract regulate the relationship between the company Vayadu s.r.l., with current registered office in Savigliano (CN) in via Trento n. 48, e-mail: [email protected], pec:[email protected], tax code and VAT number: 03791440047, Rea Number: CN-325592, in the person of its sole administrator, Ms. Falco Floriana born in Savigliano (CN) on the first day of March 1982, F.C. FLC FRN 82C41 I470G, leading operator in the management of accommodation facilities, as well as in the provision of innovative services in the field of accommodation and real estate mainly in the luxury sector, and the Customer, concerning the provision of accommodation services offered by Vayadù s.r.l. as identified by the Client amongst the various booking proposals available on the site www.vayadu.it.
The Customer can request the services’ provision by submitting the booking proposal through:
- the website www.vayadu.it or any other site managed by Vayadù s.r.l. for the promotion and management of accommodation;
- by sending an email to the following address: [email protected];
- by telephone: +39 3357523468;
- through the use of booking platforms, on-line travel agencies - O.T.A. - duly authorised international brokerage portals and similar.
Art. 2) Payment Methods and Prices.
The website www.vayadu.it describes the different types of accommodation. The price, the cancellation policy and the relative special conditions of purchase will be shown at the time of booking.
The Customer will choose the one he or she prefers from the different types of accommodation available by submitting the purchase order on the website. The order will always be preceded by a summary of the total cost of the requested services and the relevant special conditions (down payments, cancellation policy, etc.).
All rates shown on www.vayadu.it are in euros and include VAT, but do not include local taxes and duties, such as tourist tax.
For bookings by telephone or e-mail, payment by bank transfer is also accepted. In this case, the reservation becomes binding only upon receipt of a copy of the payment receipt within three days of the request.
Otherwise, the booking is invalid and the company Vayadù s.r.l. will be exonerated from any obligation towards the Client, without the possibility for the latter to claim an indemnity or a compensation or anything else.
Art. 3) Conclusion of the Contract.
When the Customer asks for a booking and Vayadu s.r.l. accepts it, the contract has drew up.
In any case, the actual conclusion is always subordinate to the availability of the service and to the successful payment or to the credit card indicated as a guarantee of the fulfilment of the obligation.
In the absence of such successful completion, the Customer cannot claim and the company Vayadu s.r.l has no obligation and/or contractual commitment which is exempt from any responsibility.
The company Vayadù s.r.l. reserves the right to request, as a guarantee of the booking, the payment by the Client of a sum of money equal to 30% of the total amount of the booked service as a deposit in accordance with art. 1385 of the Civil Code. In this case, the booking is subject to the successful reception of the payment of the deposit, to be considered as a resolutive condition pursuant to and for the purposes of Article 1353 of the Italian Civil Code.
Every booking, after its confirmation, has the value of a contract according to the Italian law in force. The contract is binding for the person who makes the reservation and for all the other subjects mentioned in it.
By making the reservation each Customer and/or Contracting Party declares to fully and unconditionally accept these General Terms and Conditions.
The Customer will always receive a confirmation of the booking by e-mail with the total amount of the service and other information regarding the booking. It is therefore imperative that the e-mail address communicated by the Client is correct. Otherwise, the company Vayadù s.r.l. is not responsible for the failed outcome of the booking request.
Art. 4) Obligations of the Receptive Operator.
The company Vayadù s.r.l. is obliged to offer the service subject to booking corresponding to the type of the booked service and the classification of the chosen accommodation facility.
In the case of unavailability of the booked service due to overbooking or for other reasons attributable to the facility, Vayadù s.r.l. is obliged to offer its Customer, as an alternative, a substitute accommodation of an equivalent or superior category to one booked in the same location of the structure or in nearby locations.
Any additional costs connected to the substitute accommodation will be entirely at the expense of the company Vayadù s.r.l.
Art 5) Obligations of the Client.
At the time of booking the Client must enter true data with specific reference to the age and number of people for whom the booking is made. If at the time of check-in the number of guests, as well as their respective ages, are different from those declared at the time of booking, the company Vayadù s.r.l., reserves the right to replace the assigned accommodation with a more suitable one or to ask for an additional charge to the original amount or to cancel the booking due to the fault and to the detriment of the Client, withholding any deposit paid.
During the check-in each Customer is obliged to hand over his/her valid identity document for registration as required by current legislation. Failure to comply with this obligation authorises the accommodation operator to request immediate removal from the property.
The Client is obliged, no later than the day of departure, to pay all fees due, including additional fees, which the Customer and/or people accompanying him/her have used, in addition to the tourist tax if applicable.
The credit card indicated as a guarantee, at the moment of booking, can be used by the company Vayadù s.r.l. for the payment of all the fees due, including additional fees.
The Client is responsible for any damages suffered and to be suffered by Vayadù srl or by third parties, caused by the him/her or by the people for whom the Customer is responsible.
The Customer is obliged to observe the rules and internal regulations of the booked accommodation facility.
Art. 6) Rights of the Customer.
The Client, from the beginning of the stay, has the right to regularly use the premises of the facility and the booked services.
Art. 7) Rights of the Receptive Operator.
If the Client refuses to pay the fees due, even for the additional services purchased on site, Vayadù s.r.l. can charge the amounts corresponding to the missed payments to the credit card indicated at the time of booking.
Art. 8) Cancellation Policy.
The cancellation of the reservation must be communicated by the Customer by e-mail.
The conditions of cancellation and any penalties are indicated on the website www.vayadu.it in the advertisement of the chosen accommodation facility at the time of booking and in the e-mail confirming the booking.
The company Vayadù s.r.l. has the right to keep any deposit paid in case of cancellation after the deadline and in case of no-show.
Art. 9) Late arrivals.
In case the Customer needs to arrive after 8.30 p.m., the company Vayadù s.r.l. will make every effort to satisfy the Client's request; however, the reception staff may request a surcharge as specified in the booking.
Any change regarding the arrival time must be communicated promptly by e-mail.
In case the company Vayadù s.r.l. is not informed of a possible delay and is not able to accept a "late check-in", the Client will have to bear the cost of an overnight stay in a different accomodation without requiring reimbursement and/or compensation to the company Vayadù s.r.l.
Art. 10) No Show and Early Departure.
It is considered as "No Show" the Client's failure to arrive at the booked accommodation by 8.00 p.m. on the established day, unless the delay has been communicated by the Customer and accepted in advance by the accommodation via e-mail.
1) In case of No show" a penalty equal to 100% of the entire stay shall be charged, unless otherwise agreed by the Parties.
In case of a deposit the company Vayadù s.r.l. will be able to retain the entire amount of money paid by bank transfer and if the Client has provided his credit card details as a form of guarantee for the booking, the company Vayadù s.r.l. will be able to withdraw from the card the amount provided as a penalty.
Early departures will be charged for the entire stay booked, unless otherwise agreed.
Art. 11) Right to change the Terms and/or General Conditions.
The company Vayadù s.r.l. reserves the right to modify the General Terms and Conditions of the present contract.
The company Vayadù s.r.l. also reserves the right to modify and/or update the rates indicated on the website www.vayadu.it or on external booking portals and websites, except for those accommodation services that have already been booked by the Client.
Art.12) Unforeseeable circumstances, force majeure and indemnity.
The company Vayadù s.r.l. declines all responsibility for inefficiencies due to lack of supplies, accidental equipment failures or other causes of force majeure.
Vayadù s.r.l. declines all responsibility for damage caused by other guests, epidemics, atmospheric events, natural disasters, illness and theft.
In any case the company Vayadù s.r.l. is always exonerated and relieved from any responsibility, claim, reason or action exercised by third parties against it for behaviour and/or omissions in any way attributable to the Customer or as a consequence of the Client's non-observance of the provisions foreseen by the present general contractual conditions.
Art.13) Cancellation of the contract by law - Occurred impossibility of Vayadù s.r.l..
The company Vayadù s.r.l. may cancel the contract with immediate effect in case the Client:
- makes improper use of the premises causing serious detriment of the booked accommodation or behaves in an improper way making the living together with the other guests intolerable or in any case punishable by law as a crime;
- if he/she suffers from a contagious disease or an illness whose course exceeds the agreed period of stay or if special care is required;
- if the stay is not possible due to events of force majeure, including but not limited to: natural disaster, strike, order of the Authorities etc..
The company Vayadù s.r.l. in the cases mentioned above may cancel the contract at any time without notice and the Customer could not claim for damages and/or compensation.
Art.14) Safeguard clause.
Should any of the clauses of these General Sale Terms and Conditions be void and/or invalid for any reason, this shall not affect the effectiveness and validity of the other provisions contained in these General Terms and Conditions.
Art. 15) Privacy Policy.
The Customer is informed, in accordance with Legislative Decree no. 196/2003 and European Regulation no. 2016/679, that the processing of personal data provided to the company Vayadù s.r.l., is necessary in order to allow it, or through third parties, to fulfil the obligations arising from the contract or for the fulfilment of the obligations provided for by law or regulations.
Art 16) Applicable Law and Jurisdiction.
These terms and conditions, as well as the relationship between the Customer and Vayadù s.r.l. are in any case regulated by applicable Italian law.
For any dispute that may arise between the Customer and the company Vayadù s.r.l. the exclusive competent Court will be the Court of Turin, with the exclusion of any other competent Court.